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I have visited the Kelowna BMW service centre a couple of time recently. I was impressed by promptness of their service and their advisor James for his friendly nature and professional demeanor. It certainly was a good experience.
a week ago
Evan Kralkay did an exemplary job of helping me purchase and ship a car. He carefully guided me through the process with patience and skill. I would not hesitate to recommend Evan or Kelowna BMW.
4 weeks ago
This review is for the service department of Kelowna BMW. This was my first experience with this service department. I'm extremely impressed with how organized they are.The staff are very friendly and at no point did I feel I was interrupting thier work. I was greeted immediately with a smile both when dropping off and picking up my vehicle. I had no waiting when I dropped off my car or when I picked it up. It was a super smooth friendly experience. Maybe this doesn't sound too impressive and is just expected but in my experience with other dealerships service departments that type of service is definitely not the norm. Great job, great service and great communication especially since we are in a pandemic and every business is experiencing staff shortages. Keep up the great work! I look forward to bringing in my vehicle again when service is due.
a month ago
Great staff. Went above and beyond to help with servicing my vehicle. Also made purchasing easy. Thank you!
2 months ago
Kelowna BMW is fantastic and we have been happy to deal with them for our last 4 vehicles. This review however, is specifically about our most recent experience with a new member of the Sales team: Nick Crowder. We were first introduced to Nick as a service advisor. He has consistently gone above and beyond for us with every service interaction. Recently Nick moved to the Sales division and has done so seamlessly with confidence, knowledge and professionalism. Nick is an amazing asset to the sales team. He is not pushy and takes the time to get to know his clients in order to better understand their wants. His knowledge from the service side of the business allows him to provide a wealth of information that might not otherwise be presented. Nick took the time to go through every aspect of the vehicle with me from left to right and has been available to answer any questions promptly and efficiently. Nick is mature beyond his years and understands what it takes to provide exceptional service...something that is of utmost importance to us as business owners. Because of our confidence in Nick's abilities we have referred two family members to him who have also had great experiences. Way to go Nick! You have a bright future ahead of you.
3 months ago
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