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The easiest car buying experience I’ve ever had in my 25 years of owning and buying cars... Oddly, Morgan Ellis and I have never met in person and only spoke on the phone once at the beginning of the process but he helped me purchase a pre-owned, non-BMW, vehicle. I’m from Vancouver and came across a vehicle online on their lot that I had been searching for. I reached out and Morgan took my call. From that point onwards all communication was done by email or text and he was able to work out a great deal, coordinate everything for my arrival to view and test drive the vehicle the following week (while he was on vacation no less), coordinate the third party application of a ceramic coating, and the delivery of my vehicle to my home the week after that. All of this happened over the hectic Christmas/New Year holiday season, with him away when I flew into town for a short 4 hours, and with road conditions for a third party delivery hit and miss for over a week. In the end, Morgan and his colleagues (Hayden, David, Garret, Lawrence, and Mike) all came together at different stages to make my remote purchase the easiest car buying experience I’ve ever had. Great communication and professionalism from beginning to end. I highly recommend Kelowna BMW and their world-class team for your next car purchase whether or not it’s a BMW/Mini. Keep up the great work gentlemen!
a week ago
My sales professional was outstanding. Great product knowledge, great courteous attitude!! I have been with Mercedes for over 25 years and both their service and lack of follow up have deteriorated.
3 weeks ago
We are writing to say thank you for the great service and your patience. It is especially nice when someone takes the time to explain all the operating systems on the new vehicles since we are both a little technically challenged when it comes to that. We really appreciate everything you did and you can be assured that we will be dealing with you for our next new vehicle or recommend you if we have friends or acquaintances that are looking for a new vehicle.
a month ago
We've recently purchased a Mini Cooper for our daughter's first car and the buying experience through Kelowna BMW (Mini Kelowna) was excellent. Moira was our salesperson and she went 'above and beyond' to make this a memorable life event for our daughter. Moira was extremely thorough, efficient and professional and we highly recommend her. It was a pleasure to meet Moira, and the staff at Kelowna BMW during this purchase.
2 months ago
Thank you so much for the excellent client care that you provided to me last week. I really appreciate not having to jump over a bunch hurdles to gain satisfaction regarding my back tires. My new set were mounted on Saturday, thanks to you and your good working relationship with Ken & OK Tire. Now, I can drive to Boise to visit my family with confidence and peace of mind. Gerry and his team have treated me well during the last six months after my winter tires/rims purchase for my X3 in Dec. Josh made sure they were on before I took delivery right before the Xmas holiday drive to Victoria to pick up my children and dog. I am a strong believer in quality customer service, especially service after the sale. I keep returning to the establishments that make that commitment to their clients. This is my first luxury vehicle and I’d like to mention that Evan and Mike have been exceptional during my many visits to Kelowna BMW. Mike is the best shuttle driver I’ve experienced at any dealership, ever. He’s friendly, personable and very efficient. Evan has been kind and patient while answering my questions and demonstrating the myriad of features in my X3 m40i. He always greets me when I’m in the dealership for whatever reason and he didn’t even sell me my car. Again, I thank you and the Kelowna BMW team for the amazing service. Have a fantastic week!
5 months ago
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